@FAQ’s

  • Comfortable workout attire, grip socks for safety and sanitary reasons. Don’t have them, don’t worry, we have a full retail section with lots of selections. Don’t forget your water. We do have a H20 refilling station.

  • If you are new to reformer pilates, we recommend starting with our @foundation class to help get a better understanding of the machine and how it moves and supports you. It’s good to begin with at least 3-5 FOUNDATION classes or private sessions before attending to set yourself up for success. If your schedule does not allow for this, our instructors teach to offer modifications if needed and “challenges” for each exercise so you can customize any workout to your needs and experience level.

  • Our certified instructors will guide you through the basics of the reformer machine. Please let instructors know of any injuries or pregnancy so modifications can be offered if needed. Expect a full body workout that enhances core strength, flexibility, and mindful movement.

  • Please come 10 min early so you can get a tour of the studio and an equipment demo. Late arrival may result in a refusal to participate in class.

  • First and foremost, listen to your body. We recommend coming 1 or 2x a week to compliment any other forms of exercises you may be doing. Three or four times a week you will begin to see and feel noticeable improvements in strength, flexibility, balance and calming of the mind.

  • Yes! Instructors are trained to accommodate clients and injuries. Please notify your instructor if you do have any injury so they can offer proper modifications. If you want a class tailored to assist with your specific injury, we recommend scheduling a private session with one of our coaches.

  • Pilates is a great low impact workout to practice before, during and after pregnancy. If you are brand new to pilates or working out in general, a private may be your best option before joining a group class. If less than 20 weeks pregnant and you are comfortable on a reformer, you can choose the format you wish to take. If over 20 weeks pregnant, we recommend @foundations or @unwind or a private session. Consult with your physician prior to attending.

  • We limit class sizes to 12 people to allow instructors to give clients personalized, individual attention. This means classes can fill up quickly. If the class isfull, you will have the option to join the waitlist.

    If you do not get a spot in class, or your leave the waitlist before our 12 hour window, that class will be returned to your account. If you are added in to class, you will receive an email notification. If you are added from the waitlist within the 12 hour window, the cancellation policy still applies. Anyone added to class from the waitlist who does not attend a class will be considered a “no show”.

  • Log in to your account within the @ccessory app and select “my schedule”. There it will confirm if you made it into the class or still on the waitlist. It will give you the option to remove yourself if you do not think you will be able to attend. 

  • Out of respect for our members, the @ccessory has a strict 12 hour cancellation policy. Classes can be canceled through our app or website. If you cancel prior to the 12 hour window, there is zero penalty and your class will be returned to your account. If you can cancel within the 12 hour window, you will forfeit the credit and be charged a $15 late fee. A no show will result in a loss of class and a $30 charge.

  • You must be at least 16 years of age to attend a class at the @ccessory.    

@ Introduction to the Reformer

@House
Rules

  • The @ccessory has a strict 12 hour cancellation policy. Cancellations can be made through our website our app. If you cancel prior to the 12 hour window, there is no penalty and class credits will return to your account. If you cancel within the 12 hour window, you will lose your class credit and be charged a $10 late fee. If you are a NO SHOW, you will lose your class credit and be charged a $20 fee. If you have a private lesson scheduled, and you cancel within a 12 hour window will forfeit their the class credit.

  • No phones in the studio during class. You are more than welcome to take pictures before or after class, but please no cell phones during your 55 min class. If you need to check your phone because of an emergency, please inform the front desk prior to attending class.

  • You must be 16 years of age to attend a class at the @ccessory.    

  • We have parking on site. Please plan to arrive 10 min prior to class begins. Once the class begins, you may loose your chance to attend class if someone that was on the waitlist shows up to take class. If not and within 5 min of the class starting, you may enter.

  • We have a locker room for you to use as well as small cubbies by the reformer studio door.

  • We have a water refilling station, so please bring your water bottles.

  • Classes and instructors are subject to change without notice. For any schedule or instructor changes, please visit our website or app.

  • If the class is full, you can put yourself on our waitlist and when a spot opens up, you will automatically be added to the class and receive a notification. The waitlists move fast, so if you can no longer attend, please remove yourself from the waitlist as soon as possible. If you are added to the class off the waitlist and and don’t attend class, this will be considered a “NO SHOW”.

  • We do not offer “freezes” or suspension of memberships. If you choose to cancel your membership, please send an email to hello@theaccessorypilates.com before the next billing cycle. If you are an ambassador of the @ccessory, and you chose to cancel your founding member ambassador perks, you will lose ambassador perks if you choose to cancel and rejoin at a later date.

  • Please get clearance from your physician prior to attending a class. If you are new to pilates or to exercising in general, we recommend a private class or our group class called @foundations to set you up for success.

  • It is your responsibility to speak with your instructor prior to class to inform them of any injuries. Most of the time, we are able to offer modifications to accommodate the injury, but keep in mind, we are not medical professionals. Our instructors reserve the right to restrict a client from taking a particular class format if it may impact their safety.

  • All service sales are final. Any retail purchased may be returned for credit within 14 days if unwashed, unworn, and unaltered with original hang tags.

  • The @ccessory is not responsible for lost or stolen items. If you believe you left something behind, please email or call as soon as possible so we can try and locate the item.